Privacy Policy

Privacy Policy

Last updated on: 5 Feb 2024
  1. Chalet Hotels Limited and/or its affiliates (“CHL”, or “we”, or “us”, and “our”) respect your privacy and is committed to protecting the privacy and security of the information that you share with us.
  2. We, thus, intend to keep up this commitment by making sure that you understand the information we collect, how we use it, and the choices that you are entitled to concerning your information, through this privacy policy.
  3. This privacy policy (“Policy”) describes the policies and procedures on the collection, usage, and disclosure of your information when you use the CHL website (“Website”) made available by CHL.
  4. Kindly note that the terms “you” and “your” refer to the user of the Website.
  5. Please read this Policy before using the Website, or before submitting any information on the Website.
  1. This Policy is limited only to the information that we collect through the Website, and through email, text and other electronic communications sent through, or in connection with the Website.
  2. This Policy shall not extend to any information that you provide to, or that is collected by, any third-party service providers. We, thus, encourage you to directly consult the relevant third – party service providers regarding their privacy policies and practices.
  3. The Website may contain redirecting links to third-party websites, whose practices are governed by their own policies which may differ from ours, and CHL cannot be held responsible for their privacy policies, content or practices.

By using the Website, you agree and consent to the collection, usage, transfer, storage, disclosure and sharing of your information as described and collected by us per this Policy.


Information required for the use of the Website:

We gather personal information from you solely on a voluntary basis. The kinds of personally identifiable details that may be gathered include your name, email address, contact information, company name, location and data as provided by you. The personal information maybe obtained for service requests, where the data is compiled and retained for the purpose of addressing requests. We may collect non-personal information about your use of our website, including your IP address, browser type, tracking pixels, cookies, device information, and pages visited. This information is collected through cookies and similar technologies.

Information collected through automated data technologies :

We may track the details of your activity on the Website by way of cookies, web beacons or similar technologies, including traffic data, location data, logs and other communication data and the resources that you access and use on, or through the Website. CHL may also use other technologies, which may not collect information that can be used to identify you but may collect and store content information and preferences and user behaviour.


The information collected from you may be used for several purposes, including, but not limited to:

  1. Authenticate and understand our users, improve the content and feature of the Website and respond to your queries;
  2. Administer the Website and diagnose technical problems;
  3. Provide and maintain our website;
  4. Respond to your inquiries or requests;
  5. Process your requests (such as replying to your queries);
  6. Comply with legal obligations;
  7. Analyse trends, administer and optimize our services, and understand users’ behaviour;
  8. Delivering and measuring the effectiveness of advertising campaigns;
  9. For any other purpose with your consent.